Return Policy

RETURNING UNUSED SEALED PRODUCT
Refunds will be issued for products which can be returned to our warehouse unused and still in their original sealed condition.  Please email or call Nature's Pet Herbals for a Return Merchandise Authorization number.  Instructions on returning the product will be given you at that time.  The customer will be responsible for the return shipping cost.  No restocking fees will be charged by Nature's Pet Herbals. Any refunds due will be processed within 5-7 business days from the date of product return to Nature's Pet Herbals, and it will be made to the same payment method used for the order.  In order to be eligible for a return or refund for any reason, the product must be returned within 30 days from original order date.

PRODUCT EXCHANGES
Product exchanges will not be accepted.  You may return any unopened product for a full refund and place an order for the new products you wish to purchase.

ORDER CANCELLATION
You may cancel an order at any time without penalty until the product is shipped.  Once the product has been shipped, you will be responsible for following the procedures related to Returning Unused Sealed Products.  Any refunds due will be processed within 7 business days from the date of the return of product to Nature's Pet Herbals and it will be made to the same payment method used for the order.  If the order is cancelled before shipment the payment will be cancelled within 1 business day.

OPENED PRODUCT
No refunds or exchanges will be issued for products which have been opened unless there is a Product Quality issue related to that product that can be verified.